Course questions? IMSA confusion? Tech hiccups? Start here — we’ve got you.

Your course access information is emailed to you shortly after registration. If you cannot locate the email:

• Check your Spam, Junk, or Promotions folders.
• Search your inbox for “About Phase Academy” or the course title.

If you still can’t find it, contact me and I’ll gladly resend your access details.

Some courses are self-paced, while others follow a scheduled instructor-led format. The course description on the registration page will indicate which applies.

You have a 12-hour access window on the second day of the program (from 12:00 PM to midnight).

Once you click Start, you have 3 hours to complete the exam.

No. IMSA exams are closed-book. That means:

• No notes or manuals.
• No outside materials or extra screens.
• No “phone-a-friend” or other assistance.

They have never been open book, no matter what you may have heard. 🙂

Yes. All IMSA exams are proctored:

• In-person programs: Your moderator will proctor your exam.
• Virtual programs: You are monitored by the Integrity Advocate system.

Please read this document for important information about Integrity Advocate.

Estimated timeline: 2–4 weeks.

Your Pass/Fail result will appear in your IMSA Profile → My Courses → Completed Online Courses.

If you are missing any required information, IMSA will note it in the Notes section of your profile.

You may see two separate notes that do not affect each other. For example:

• “Passed Exam — Missing Work Zone prerequisite”
  You passed the exam, but your certificate will not post until you upload the required Work Zone prerequisite.
• “Failed Exam — Missing Work Zone prerequisite”
  You did not receive a passing score. The Work Zone note is simply a reminder to upload that documentation before you attempt a retest.

Results are Pass/Fail only; numeric scores are not posted.

When IMSA has completed their review, your results will appear in:

IMSA Profile → My Courses → Completed Online Courses

(They will not appear on the original exam hosting page.)

Estimated timeline: 4–8 weeks.

Certificates are digital only and can be downloaded from your:

IMSA Profile → My Certification Record

You will see two green buttons that allow you to print:

• Your Certification Card
• Your Certificate

Note: The certificate window does not scroll. Use the gray page bar to move between your active certificates.

No. About Phase Academy is an independent training provider and is not owned by or formally affiliated with IMSA.

We prepare you for IMSA exams, help with documentation, and coordinate renewals, but IMSA makes all final certification decisions.

Many of our courses qualify for renewal CEUs depending on your certification type. If you're unsure, just ask and I’ll check for you.

Estimated timeline: 4–8 weeks.

I submit renewal packets monthly. When IMSA processes yours, you'll receive an email that looks like an invoice.

Do not pay it. I’ve already handled the payment.

It will list your name under “Bill To” and my name under “Name on Card,” confirming that IMSA processed my payment for you.

Please confirm:

• The promo code has not expired.
• You typed it exactly as provided.
• It applies to the course you're registering for.

If it still doesn’t work, contact me before completing checkout.

Not formal guaranteed placement.

The Phase 226 Initiative offers:

• Pre-screened Prospects
• Shadowing opportunities
• Structured training paths

This bridges the gap between training and employment for both Prospects and Host Companies.