Course questions? IMSA confusion? Tech hiccups? Start here — we’ve got you.

• We strongly recommend using a device with an integrated camera, as external cameras often cause trouble with the proctoring system.
• Do NOT use Firefox — it will not work. Chrome is preferred; Edge and Safari are also supported.
• Make sure your pop-up blocker is turned off or you will never get to the Exam Home Page.

Follow these steps:

• Go to the IMSA login page:
  https://www2.imsasafety.org/IMSA/Contacts/Contact_Management/Sign_In.aspx?
• Click “search here” located to the left of where you enter in your login information
• Search using your First Initial and Last Name only.
• IMSA will display part of the email address and username associated with your profile. (which is your IMSA ID)
• If the email is incorrect, you will not be able to reset your password.
  Do not create a new profile! Contact me and I will work with IMSA to update it.
• If the email is correct, return to the login page and click “Forgot password.”
• In the reset email, click the link labeled “Go to password reset page.”
  (The other link just takes you to the homepage.)
• Create your new password and save both your username and password somewhere safe.

Your username is your IMSA ID.

• Either look it up, by clicking on the "search here" to the right of where you log in
• Or if you're already logged in, it's to the right of your profile picture.

Option 1 - From the login page:

• Visit the login page.
• Click Forgot Password.
• Enter your IMSA ID.
• Use the correct reset link from the email (the one that opens the password reset page).
  If you click the wrong link you’ll get stuck in a loop of not logging in.
• Create your new password.

Option 2 – From inside your profile:

• Log in.
• Go to My Preferences.
• Select Change Password.

To Update Your Imformation:

• Log in.
• Go to My Profile.
• Click Edit to the right of where it says Contact details.
• Or Click Edit to the right of where it says Additional details.

Your course access information is emailed to you shortly after registration. If you cannot locate the email:

• Check your Spam, Junk, or Promotions folders.
• Search your inbox for “About Phase Academy” or the course title.

If you still can’t find it, contact me and I’ll gladly resend your access details.

No. None of our programs are self-paced.
All programs follow scheduled instruction, deadlines, and structured modules.

On the IMSA website, Hybrid means the program is available for your choice of attendance types:

• In person
• Virtual
• (or a mix of both if need be 🙂)

You have a 12-hour access window on the second day of the program (from 12:00 PM to midnight).

Once you click Start, you have 3 hours to complete the exam.

No. IMSA exams are closed-book. That means:

• No notes or manuals.
• No outside materials or extra screens.
• No “phone-a-friend” or other assistance.

They have never been open book, no matter what you may have heard. 🙂

Yes. All IMSA exams are proctored:

• In-person programs: Your moderator will proctor your exam.
• Virtual programs: You are monitored by the Integrity Advocate system.

For important online exam requirements, please see the Integrity Advocate question below.

IMPORTANT INFORMATION ABOUT THE ONLINE EXAM EXPERIENCE

IMSA International uses a computer system called Integrity Advocate (IA) to proctor their online exams. Please review the policies and procedures below before starting your online exam.

Required Rules (No Exceptions)

• You cannot have other apps accessing your camera. Close other open browser tabs and exit any virtual meetings.
• You will need to submit a clear, well-lit image of yourself taken by your camera.
• You must submit a clear, easily read image of your government-issued photo ID (make sure the name on your ID matches the name on your account).
• Make sure you are evenly in view of the camera. A high sitting or side sitting camera will cause IA issues.
• You must remain engaged with the session for the duration of the exam (don’t get up once you start).
• You may not receive help from or communicate with other people for the duration of the exam.
• NO notes or electronic devices (phone, tablet, headphones, etc.).
• SERIOUSLY — don’t get up, no headphones, no outside help, and make sure you’re squarely in camera view.

Helpful Hints

• This is a 100-question, closed-book (no notes or anything!) exam with a three-hour time limit.
• Firefox is NOT supported. Use an updated version of Chrome, Edge, or Safari.
• External cameras can cause issues. If you don’t see a clear image of yourself or you’re getting camera errors, switch to a device with an integrated camera.
• Go somewhere quiet where you won’t be interrupted and people aren’t wandering behind you.
• Don’t try to babysit the kids, dog, or cat while you’re doing your exam.
• Try not to stare off-screen for too long. The AI may think you’re reading something off screen.
• If you can’t sit relatively still during the exam process, the online exam is probably not the best option.

Weird Things That May Happen (Do Not Freak Out)

• If IA can’t get a clean shot of your ID — don’t panic. Just send me a copy and I’ll make sure it’s all good.
• IA may put up red warnings during your exam when it sees something it thinks is “shady.” Whatever you were doing, just stop doing it 🙂
• IA may take snapshots of moments it thinks you’re going off-book so a real person can review it later. Please don’t make us watch that — just follow the rules and it’ll all be fine 😄

Results are Pass/Fail only; numeric scores are not posted.

When IMSA has completed their review, your results will appear in:

IMSA Profile → My Programs → IMSA Exam Results

(They will not appear on the original exam hosting page.)

Estimated timeline: 2–4 weeks.

Your Pass/Fail result will appear in your IMSA Profile → My Programs → IMSA Exam Results.

If you are missing any required information, IMSA will note it in the Notes section of your profile.

You may see two separate notes that do not affect each other. For example:

• “Passed Exam — Missing Work Zone prerequisite”
  You passed the exam, but your certificate will not post until you upload the required Work Zone prerequisite.
• “Failed Exam — Missing Work Zone prerequisite”
  You did not receive a passing score. The Work Zone note is simply a reminder to upload that documentation before you attempt a retest.

Estimated timeline: 4–8 weeks.

Certificates are digital only and can be downloaded from your:

IMSA Profile → My Certification

Locate where it says "Certificate" and under that there's a little picture beside each active cert, click on it and it'll pop up your digital copy for download.

Definitely NOT IMSA according to their new policies! 😂 Please be patient — IMSA is an international organization, and other sections may be running programs at the same time we are, so our class may not be first in line.
If you don't see results in a few weeks: Contact us - the kindler gentler providers - not the honey-badger international group 😁

Please keep in mind, before certificates can be finalized, IMSA must:

• Review everyone’s Integrity Advocate status.
• Process class paperwork.
• Verify prerequisites and documentation.

They do post an estimated timeline on your exam home page under the “Exam Result Message” section. You can refer to that for their current timelines.

If you do not have a Pass or Fail notice in My Programs → IMSA Exam Results by the end of that posted timeline, Definitely DO NOT CONTACT IMSA according to their new policies! 😂 Contact us - the kindler gentler providers - not the honey-badger international group 😁

You can attend your certification program again (yawn) or…

Anyone with a Signal Inspector or Signal Technician of ANY level can attend ANY of the following 16-hour programs and use those hours to renew:

• Signals 101
• Signal Inspector 101 (dates to be announced)
• NEMA TS1 Troubleshooting (in-person only)
• Traffic Signal Technician 1
• Traffic Signal Technician 2 Field
• Traffic Signal Technician 3 Field
• Traffic Signal Inspector

Feel free to click on any of those links and select the dates that work best for you. 🙂

No exam is required; just sit for hours and submit applicable paperwork. 🙂

Estimated timeline: 4–8 weeks.

I submit renewal packets within 10 days of the seminar. When IMSA processes yours, you'll receive an email that looks like an invoice.

Do not pay it! Just forward it to me if it needs payment, if not, disregard it. 🙂

It should list your name under “Bill To” and my name under “Name on Card,” confirming that IMSA processed my payment for you. If that's missing, please forward to me.

Please confirm:

• The promo code has not expired.
• You typed it exactly as provided.
• It applies to the course you're registering for.

If it still doesn’t work, contact me before completing checkout.

Not formal guaranteed placement.

The Phase 226 Initiative offers:

• Pre-screened Prospects
• Shadowing opportunities
• Structured training paths

This bridges the gap between training and employment for both Prospects and Host Companies.