Terms, Conditions, Privacy, and More


This is all of the boring technical stuff you need to know if you have to reschedule or cancel...

This page outlines the policies and procedures established by external certification bodies. About Phase Academy does not create or control these policies; however, we provide guidance to help students understand how they apply within the certification process.

Our goal is to help students navigate requirements, timelines, fees, and system changes as clearly and efficiently as possible—so there are no surprises along the way.

If you have any questions, comments, or need assistance at any point, we’re always here to help. Please don’t hesitate to reach out.

stacey@aboutphaseacademy.com


🟥 IMSA Policy & Procedures (Click to Expand)

To avoid issues with renewals or accidental exam enrollments, please review these updates first.

IMSA Updates Are Now Live! Help us help you – please review the policy changes before scheduling students.

IMSA has rolled out a series of new rules — covering how students are enrolled, who may contact IMSA (and who may not), and when fees apply. A quick review of the current processes and the new changes will help keep everything running smoothly and avoid unnecessary complications 😊

If you suspect you need ANY help at all … just remember:
I’m fast 👟 I’m friendly 🫂 I drink coffee ☕☕☕☕

🟥 APA is here to help you navigate the Updated Communication Rules 😁


Per the IMSA Certification Program Policies Manual (CPPM):
“Students are prohibited from contacting the International Office regarding exam results.”

Please direct all questions through us 😁About Phase Academy staff will quickly and happily assist you to make sure your concerns get to the right place 🤩

🟥 IMSA’s Official Enrollment Cutoff – 5-Day Window Only

Need to add a student? You’ve got a 5-day window.

To ensure your student is included:

  • Submit all names at least 5 days before class
  • Double-check New vs Renewal
  • If you’re unsure, DON’T GUESS!
    • Contact us directly :)

🟥 IMSA’s New $35 Free

IMSA now charges a $35 fee when a student is enrolled incorrectly (New vs Renewal) or is abruptly removed from their program (within 2 days).

Since we prefer not charging fees, please triple-check enrollment types before submitting. If there’s any doubt, just ask — we’re happy to help 😇

🟥 To verify a student’s correct enrollment type (New vs Renewa)l

The only non-IMSA people who can see a student’s true status are:

  • ✔ the student (if they can access their profile)
  • ✔ Section Certification Chairs

So if you need to know whether your employee is a New Certification, Renewal, or somehow misplaced in an alternate Exam Universe, just email 😊

Send us the student’s full name, and we’ll help 😊

This tiny step prevents most enrollment issues 😊

⬛ About Phase Policies & Procedures (Click to Expand)

About Phase Academy LLC – Cancellation & Scheduling Policies

Important Note on Fees:
Any cancellation or schedule-change fees assessed by About Phase Academy LLC are strictly pass-through fees required by third-party providers, certifying bodies, venues, or administrative systems. If we had our way, we would not charge any fees for schedule changes at all.

Our goal is always to be fair, transparent, and flexible whenever possible while still complying with external requirements that are outside of our control.

Company Cancellation

About Phase Academy LLC reserves the right to cancel or change a program at any time for reasons including, but not limited to, lack of participation, classroom availability, equipment availability, trainer availability, or low enrollment numbers.

Whenever possible, notification will be provided within 14 days of the program. If 14-day notice is not provided, you will be given a full refund.

If minimum enrollment numbers are not met, you will be offered the following options:

  • Transfer your registration to a later course with About Phase Academy LLC
  • Cancel and receive a full refund

Customer Cancellation

All cancellations must be received in writing (postal mail or email acceptable).

Timing of Cancellation:

  • 14+ days before the class – No fee, full refund
  • 8–13 days before the class – 15% fee, 85% refunded
  • 1–7 days before the class or no-shows – No refunds or credit offered

Registrant Substitutions

Exam registrant substitutions may be made up to 10 days before the start of the scheduled program.

Renewal registrant substitutions may be made up to the start of the scheduled program.

🟦 FDOT TTC/MOT Policies & Procedures (Click to Expand)

FDOT TTC / MOT Training Program – Requirements & Processes

TTC Training Program Administrator
Alfka, LLC

Cindy Rullan – MOT Training Program Administrator
400 N. Tampa Street
Suite 1440
Tampa, FL 33602

Tel: 813.419.1730
Email: admin@motadmin.com
Hours: 9:00AM to 5:00PM (M–F)

TTC / MOT Handbook Requirements & Processes

TTC Training Handbook requirements and processes are governed by FDOT and the MOT Administrator.

Verify a Certificate

(Program Resources Tab – Top Gray Bar)
All certified technicians are listed here. Search by:

  • First AND Last Name
  • Certificate Number
  • TIN Number

PDH Credits

The MOT Administrator does not issue PDH credit.

If PDH credit is offered, it would be provided by the company or instructor who conducted the training. Please reach out to your training provider directly to inquire about a PDH certificate.

Supervisors

It is the responsibility of the technician/student to provide their employer with a copy of their certificate.

Certification Grace Period

Upcoming expirations and expired certifications offer no grace period.

Technicians must take the entire course and exam if their certification has lapsed.

Public Records

For information and inquiries please contact the FDOT Customer Service Portal:

FDOT Customer Service Portal

Driver’s License Changes – IMPORTANT

As of July 2024, Florida legislation requires a new Driver’s License Number for:

  • Renewals
  • Name changes
  • CDL upgrades
  • Address changes
  • License replacements

If your license has been updated, you must complete the Driver’s License Change Form (found under Document Downloads) to verify and update your MOT records.

This form must be submitted to the Provider/Instructor during training, or to the MOT Administrator prior to training or immediately after training, in order to receive your exam grade.

📋 APA Privacy, Terms & Cancellation Policies (Click to Expand)

PRIVACY POLICY

About Phase Academy LLC respects your privacy and uses an SSL to safeguard your registration and payment information.

About Phase Academy LLC has made efforts to safeguard your information by using a Secure Socket Layer for your registration and payment processing. Users should know that entering personal information over the internet contains inherent risk, and users of our platforms are utilizing our platform at their own risk.

About Phase Academy LLC respects your privacy. We may collect and use your personal information (when you provide it to us) to keep you up to date. We make no representation that your information will be protected or kept confidential. Any disclosure, intentional or accidental by the Company is possible, and the user accepts this as an express term of use.

About Phase Academy LLC assumes no responsibility for your loss due to the disclosure of your personal information which may include, but is not limited to, your Name, Address, License Numbers, Courses Taken, Credit Card Information, and Bank Information. Use of this website is at the Users Risk, and the Company assumes no liability for loss to the consumer, and the User hereby expressly agrees that they accept all risk of loss due to the use of the Company platform.

TERMS, CONDITIONS, WAIVER, AND CANCELLATION POLICY

TERMS:

We, Us, Our, and Company shall hereinafter refer to the About Phase Academy LLC and all of its owners, employees, directors, managers, independent contractor providers, instructors, or affiliates.

You and Your shall hereinafter refer to the Customer (Student).

The Company may from time-to-time provide various courses, programs, and associated material for sale on this Website. The Company grants you a limited, personal, non-exclusive, non-transferable license to use our courses, programs, and associated material (collectively the “Courses”) for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Courses in any manner. By ordering or participating in Courses, you agree that the Courses you purchase or download may only be used by you for your own personal or business reference and may not be sold or redistributed without the express written consent of the Company. By ordering or participating in Courses, you further agree that you shall not create any derivative work based upon the Courses and you shall not offer any competing products or services based upon any information contained in the Courses.

You agree that the Company is not liable for any loss of information or for a purposeful or accidental disclosure of your personal information which may include, but is not limited to, your Name, Address, Email, License Numbers, Credit Card Numbers, Account Numbers, Banking Information, or any other personal or confidential information that may be lost, stolen or compromised in any way. Use of the company website, payment system, receipt system, or registration portal are at your own risk, and you accept as an express term of use that you accept all liability or risk of loss for using the same.

FORUM AND VENUE SELECTION:

Student and Company enrolling students agree all disputes will be resolved in State of Florida and County of Volusia.

CONDITIONS AND WAIVERS:

You agree that your registration is not complete until payment is received by Us.

About Phase Academy LLC is not liable for any damages whatsoever including but not limited to direct, indirect, consequential, or special damages, that may be incurred by you due to a cancellation of a scheduled class including, but not limited to, cancellation penalties for transportation or accommodations. Your sole remedy shall be the refund of the course fees paid by customer.

About Phase Academy LLC shall not be liable for damages of any kind resulting from errors or omissions in the training materials nor shall the Company be liable for any damages resulting from the use of the training materials or other information conveyed at an About Phase Academy LLC course.

COMPANY CANCELLATION:

About Phase Academy LLC reserves the right to cancel or change a program at any time for reasons including but not limited to, lack of participation, classroom, equipment, or trainer availability, or low enrollment numbers. Whenever possible, notification will be provided within 14 days of the program. If 14-day notice is not provided, you will be given a full refund. If minimum enrollment numbers are not met you will be offered the following options:

  • Transfer your registration to a later course with the About Phase Academy LLC
  • Cancel and receive a full refund

CUSTOMER CANCELLATION:

All cancellations must be received in writing (postal/email acceptable).

Timing of Cancellation:

  • 14+ Days before the class – No Fee, Full Refund.
  • 8–13 Days before the class – 15% Fee, 85% Refunded.
  • 1–7 Days before class or no-shows – No Refunds or Credit Offered.

Exam registrant substitutions may be made up to 10 days before the start of the scheduled program.

Renewal registrant substitutions may be made up to the start of the scheduled program.